Five9, Inc. (NASDAQ:FIVN) Q4 2024 Earnings Conference Call February 20, 2025 4:30 PM ET

Company Participants

Mike Burkland – Chairman & Chief Executive Officer
Andy Dignan – Chief Operating Officer
Barry Zwarenstein – Chief Financial Officer

Conference Call Participants

Ryan MacWilliams – Barclays
David Hynes – Canaccord
Michael Turrin – Wells Fargo
Siti Panigrahi – Mizuho
Scott Berg – Needham
Peter Levine – Evercore
Taylor McGinnis – UBS
Meta Marshall – Morgan Stanley
Quinton Gabrielli – Piper Sandler
Thomas Blakey – Cantor Fitzgerald
Michael Funk – Bank of America Merrill Lynch
Arjun Bhatia – William Blair

Operator

Thank you for joining us today.

Certain statements made during the course of this conference call that are not historical facts including those regarding the future financial performance and cash position of the company, expected improvements in financial and related metrics, expected ARR from certain customers, certain expected revenue mix shifts, customer growth, anticipated customer benefits from our solution, including from AI, the extent of the anticipated TAM expansion and our ability to take advantage of any such expansion, our AI revenue opportunities and current estimations regarding same, company growth, enhancements to and development of our solution, market size and trends, our expectations regarding macroeconomic conditions, company market position, initiatives and expectations, technology and product initiatives, including investment in R&D and other future events or results are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are simply predictions, should not be unduly relied upon by investors, actual events or results may differ materially and the company undertakes no obligation to update the information in such statements. These statements are subject to substantial risks and uncertainties that could adversely affect Five9’s future results and cause these forward-looking statements to be inaccurate.

Including the impact of adverse

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